Digital Transformation
We make available to our clients the best market practices in terms of transformation with a holistic vision (organization, processes, government, and culture), seeking impacts on efficiency, quality/customer experience, productivity, and control of the operation, constituting itself as one of the core competencies of Fidelity IT Solutions.
Assessment and Needs
We assist clients in identifying their essential and non-negotiable requirements to streamline their selection process.
Feasible Objectives
We will carry out implementation planning to establish a practical budget and deployment strategy.
Optimal Solutions
Our specialists determine the most suitable technologies to align with our clients’ personnel, workflows, and values.
A Comprehensive Approach
At Fidelity IT Solutions, we take a comprehensive approach to our clients’ business needs, looking beyond just technology to consider their internal structure, culture, current technology, and business methods.
We help them determine whether a new digital infrastructure is the right path to achieve their goals and offer guidance on optimizing their organizational structure, transforming towards agile models, and simplifying and digitizing end-to-end processes to improve customer experience.
Our approach is centered around flexibility, delocalization, and speed of adaptation, all critical elements for success in today’s market context.
In the rapidly changing world of business, technology is a critical component for success. Our approach is designed to help our clients stay ahead of the curve and succeed in a constantly evolving market.
Holistic Transformational Approach
Fidelity IT Solutions specializes in transformation with a holistic vision, encompassing organization, processes, governance, and culture.
We offer a range of services to help clients optimize their organizational and productive models, evolve towards agile ecosystems, and transform and digitize end-to-end processes. Our offerings also include optimization of organizational structures and models, corporatization and centralization of functions, and transformation of operations and back offices.
Additionally, we provide IT strategy and change management services, improved efficiency in IT, IT servicing, and architecture definition, among others.
Inspiration Comes From Experience.
We offer a wide range of services, including IT strategy and change management, architecture definition, cloud services, and specialized solutions for financial markets.
Our Service Offering:
- Transformation of organizational and productive models establishing efficiency plans with a 360-degree vision
- Evolution towards Agile ecosystems (organizational structures; operating models; ceremonies…)
- Transformation and digitization of end-to-end processes (BPM’s, RPA’s, OCR’s, IA, etc.)
- Optimization of organizational structures and models (sizing tools and methodology, etc.)
- Corporatization and/or centralization of functions (for example, creation of Hubs / Shared Service Centers)
- Company/function integration programs
- Optimization of complaints and claims management models
- Transformation of operations/back offices (Operations Master Plans, Big Data Analytics applied to back offices, outsourcing models and BPOs governance, Continuity Plans, etc.)
- Constitution and deployment of Joint Ventures applying agile mechanisms
- Application of design-thinking, co-creation, focus group, mystery shopping, etc. techniques
- Cost optimization mechanisms based on a Zero Base Budget
